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Professional Microphones for Singing, Streaming & Events
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What should I do if the product is damaged or has quality problems when I receive it?

2026-05-07
Please take photos or videos of the damaged package and the problematic product within 3 working days after receiving the goods, and contact our after-sales customer service. After we confirm the situation, we will provide solutions such as replacement, repair or refund according to the severity of the problem, and bear the corresponding logistics costs.
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What is the warranty period of DEPUSHENG's products?
Do you provide on-site debugging service for large-scale audio projects?
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Related questions
1
Do you provide technical training services?
Yes, we provide free technical training services for distributors, engineering partners and large customers. The training content includes product operation, installation and debugging, fault troubleshooting, etc., which can be carried out online (video training) or on-site according to your needs, helping you quickly master product use and technical skills.
2
How to apply for after-sales service?
Applying for after-sales service is simple: 1. Contact our after-sales customer service through the official website, email or phone; 2. Provide the order number, product model and problem description (photos/videos are preferred); 3. Our after-sales team will reply within 24 hours, confirm the problem and provide a solution; 4. Follow the guidance to send the product back (if necessary) for repair or replacement.
3
What if the product fails after the warranty period?
Even after the warranty period, we still provide maintenance services. You only need to bear the cost of damaged parts and corresponding logistics costs, and our technical team will repair the product in the shortest time to ensure that it can be used normally again.
4
Do you provide on-site debugging service for large-scale audio projects?
Yes, for large-scale audio projects (such as large stage performances, government-enterprise conference halls, large-scale KTV), we can provide on-site debugging service. Our professional engineering team will go to the site to complete equipment installation, debugging and technical training to ensure the stable operation of the entire audio system.
5
What is the warranty period of DEPUSHENG's products?
All our products provide official quality assurance. The warranty period is 12 months from the date of receipt of the goods. During the warranty period, if there is a non-human quality problem (such as product failure, performance abnormality), we provide free repair, replacement of damaged parts and free technical support.
6
How do you ship the goods? What about the shipping time?
We cooperate with well-known international logistics companies (DHL, FedEx, UPS, TNT) and domestic logistics companies. For small orders (samples, small batches), the international shipping time is 3-7 days; for bulk orders, we can also arrange sea shipping to reduce logistics costs, and the shipping time is 20-40 days according to the destination country/region.
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Contact person: Jacob
Contact number: +86 13422587815
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